FAQS

MY ADDRESS IS INCOMPLETE, HOW CAN I UPDATE IT?
      To update an incomplete address please contact us and send us the full address. Please note, if your order has been processed into our "packing-shipping" stages unfortunately this means it is at an un-editable stage of delivery and cannot be changed. At this point, neither the recipient nor the sender can intercept the package until it has settled in a depot after an initial delivery attempt. In this instance we would suggest you keep an eye on the tracking over the following days and if there seems to be a problem with delivery, do not hesitate to let us know when it is at a depot when we can call the courier to update your address.
WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED WITHIN THE STATED SHIPPING ESTIMATE?
      Please check the following: - Make sure you have received order confirmation and a dispatch notification - Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel - Check within ‘My account’ to make sure your delivery address is correct and your contact details are up to date - Check for any emails or attempted delivery cards from our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery. - Check no one else residing at your address has taken receipt of your parcel For Deliveries most parcels will reach their destination within some weeks, we are unable to query your parcel before this time. If the estimated arrival time for your order has passed and you still cannot locate your parcel, then please do not hesitate to contact our Customer Service Team with your order details to hand and we will endeavour to locate your parcel as soon as possible. Please note that during our Clearance period deliveries may take longer.